How were you trying to request assistance? It is impossible for us to read every single post on this forum, so if you posted a request from a moderator within an existing thread I can see how it would be over looked.

However if you go to the Technical questions and comment section of the forum and post a request there I bet you get an answer within the hour.


We are here to help and gladly do so, but if your request is embedded in a long thread it is likely to be overlooked.