It took me a while to get comfortable with asking for my food the way I wanted it, but found it really isn't difficult once you start doing it. A friendly smile never hurts, but I have run into a problem when I ask for a burger,less the bun, and don't even get the tomato and lettuce that was listed in the ingredients on the menu. It was a pretty dry patty, but that was just that particular waitress, I had asked before and received it the right way many times. You just never know when someone will misinterpret what you want!!!