That store is actually just a few miles from my house ... Anyway, they are quite helpful there, so you may want to call them and talk about the shipping. La Tiara shells are just hard taco shells; they do not need refrigeration; neither does the Thick 'n Thin. Probably they have them set up as tortillas in their system, which automatically flags them as needing refrigeration. I would definitely call and talk with them about the shipping. On the plus side, looks like they've lowered their prices on the La Tiara shells since the last time I looked. That's a pretty decent price.