I got a reply!

Here you go - this is what they said.

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"Hello there

Thank you for writing into us - it's always good to hear from our community. I apologise for any anger/upset I have caused - my resource was the media for most of this information.

I have amended the description of this survey so that it is more accurate. Many thanks for your comments.

Kind regards and thank you for your interest in MyVoice.

Debbie Weller
Community and Marketing Manager
MyVoice.co.uk/MyVoice.net
debbie at myvoice.co.uk"
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If she got her info from the media, no wonder it's all wrong!